Refund
Policy.

What this policy covers

This Refund Policy applies to custom services purchased from ErrorVoid, including web development, web app development, UI/UX design, graphic design, video editing, SEO, email automation, VPS configuration, and maintenance retainers.

Because we provide custom digital services, refunds are tied to the progress of the project and whether work has started.

When a refund is available

• Before work starts - you may request a refund if no design, development, or planning work has begun.
• Project cancellation by ErrorVoid - if we are unable to continue, we will refund any prepaid amount for work not completed.
• Duplicate payment - any duplicate or accidental payment will be corrected promptly after verification.

What cannot be refunded

• Deposits after work begins are non-refundable because they cover planning and initial execution.
• Completed milestones are billed once approved and are not refundable.
• Third-party costs such as hosting, domain registration, payment gateway fees, plugins, or licenses are not refundable by ErrorVoid.
• Delivered digital assets are non-refundable once handed over.

How refunds are issued

Approved refunds are processed to the original payment method whenever possible. Processing time may vary depending on your bank or payment provider.

After approval, refunds are usually initiated within 7 business days. In some cases, your payment provider may need additional time to post the funds.

If you cancel a project

If you choose to cancel after work has started, you are responsible for the portion of work completed up to the cancellation date. Any remaining prepaid balance for unfinished work may be refunded at our discretion after reviewing project status.

To cancel a project or request a refund, contact help@errorvoid.com with your name, project details, and payment reference.

Need help?

If you are unsure whether your project qualifies for a refund, contact our team before submitting a chargeback or payment dispute. We will review the case and help you understand the next steps.