We take your privacy seriously. Here's exactly what data we collect, why we collect it, and how you can control it.
This Privacy Policy explains how errorvoid collects, uses, shares, and protects information about you when you use our website, services, and products. By using our services you agree to this policy.
We collect information to provide, improve, and personalise our services. We only collect what we actually need.
We will never sell your personal data to third parties. Full stop.
| Data Type | What We Collect | Why |
|---|---|---|
| Contact Info | Name, email, phone number | To respond & deliver services |
| Usage Data | Pages visited, clicks, time on site | To improve our website |
| Device Info | Browser, OS, IP (anonymised) | Security & compatibility |
| Project Data | Brief details you submit | To scope and deliver your project |
| Payment Info | Processed by Stripe — we never store card details | To process invoices |
We use the information we collect for specific, limited purposes:
We do not use your data for automated decision-making, profiling, or any purpose you haven't been informed of.
We share data only with trusted service providers necessary to operate:
We never sell, rent, or trade your personal information. Ever.
| Data Category | Retention Period |
|---|---|
| Contact form submissions | 2 years from last interaction |
| Client project records | 7 years (legal requirement) |
| Invoice & payment records | 7 years (tax compliance) |
| Website analytics (anonymised) | 26 months |
| Email marketing consent logs | Until unsubscribe + 1 year |
You can request deletion of your personal data at any time by emailing help@errorvoid.com. We will process deletion requests within 30 days.
To exercise any right, contact help@errorvoid.com. We respond within 30 days.
To improve site performance and understand how visitors use our website. You can manage your cookie preferences at any time via our cookie banner.
For full details on the types of cookies we use and how to control them, please see our Cookie Policy.
No system is 100% secure. If you suspect a security issue, contact us at help@errorvoid.com immediately.
Our website links to third-party services and may embed content from external providers. Each has its own privacy policy:
We are not responsible for the privacy practices of these external services.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a minor has submitted data to us, please contact us immediately and we will delete it promptly.
We may update this policy from time to time. We will notify you of significant changes by email or a prominent notice on our website at least 30 days before they take effect.
// NOTE — We may update this policy periodically. The date at the top of this page reflects the most recent revision. We recommend checking back occasionally.
// Questions?
We explain any part of these policies in plain English.