Plain-language legal docs. No jargon, no tricks — just clear information about how we operate and protect your data.
These Terms govern your use of ErrorVoid's website and services. By engaging ErrorVoid you confirm you have read, understood, and agreed to these Terms.
ErrorVoid provides digital services including web development, web application development, UI/UX design, graphic design, video editing, SEO, email automation, VPS configuration, and website maintenance.
Each engagement begins with a written proposal or Statement of Work ("SOW") specifying scope, deliverables, timeline, and fees. The SOW, once accepted by both parties, forms the entire agreement for that project.
No work begins until a proposal is approved and the deposit payment is received.
Our standard payment structure:
Invoices are due within 7 days of issue. Late payments beyond 14 days may incur a 1.5% monthly interest charge and project work may be paused.
Refunds are available for work not yet started. Once development begins, deposits are non-refundable — but all completed work is yours.
Delays caused by the client may extend the project timeline, and ErrorVoid shall not be held liable for such delays.
Upon receipt of full payment, all custom assets and code created for your project are assigned to you — including design, graphics, and copy.
ErrorVoid retains rights to pre-existing tools and frameworks (licensed to you for use), and the right to showcase the project in our portfolio unless a confidentiality clause is agreed.
If you need full confidentiality (NDA), we're happy to sign one. Just request it before we start.
Requests outside the agreed scope will be quoted and billed separately as a change order. We always tell you before any out-of-scope work begins.
SEO rankings, ad performance, and conversion rates involve variables outside our direct control.
Either party may terminate with 14 days' written notice.
Upon termination, all completed and paid-for work and source files will be delivered to you within 7 days.
Both parties agree to keep confidential any sensitive business information, trade secrets, or proprietary data shared during the engagement. This obligation survives the termination of any project or agreement.
ErrorVoid will not share your business data, login credentials, or project specifications with any third party without your written consent, except where required by law.
Clients must not share ErrorVoid's internal processes, pricing structures not publicly listed, or proprietary methodologies with competitors or third parties.
These terms are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these terms or from engagements with ErrorVoid shall first be attempted to be resolved through good-faith negotiation.
If resolution cannot be reached within 30 days of a dispute being raised, both parties agree to seek mediation before pursuing formal legal proceedings.
We may update this policy from time to time. We will notify you of significant changes by email or a prominent notice on our website at least 30 days before they take effect.
// NOTE — ErrorVoid reserves the right to update these terms at any time. Continued use of our services following any changes constitutes acceptance of the updated terms. We will notify active clients of material changes via email.
// Questions?
We explain any part of these policies in plain English.